Thank you for calling coaching gowns. My name is Sam. How can I help you? Oh yes, I bought a coat from from you guys, but I need to return it because it was the wrong size and my size is not available. I haven't received any e-mail from you and I wonder if my payment has been refunded. Seems like it does not reflect on my account yet. I do apologize for the inconvenience, but let me go ahead and check if there are some notes in the order details, may I ask, may I ask for the original online order number? OK, let me see. Alright. Please wait for a moment. OK, hold on. OK, I believe it's 0171425793. Thank you. Just to verify that 017. 1425793 correct. Yes, that's right. I do apologize, but the one that you provided is actually not accepting towards our database. Do you actually have a number that starts with 0007 or 7? Or you can ask for your first and last name so you can manually check it in our database. Yeah, I'm not sure about the 000 something. Anyway, it's Adam Wilson. Alright, thank you. So Wilson is spelled ASW for Whiskey, I for India, L for Lima, S for Sierra O for Oscar N for November. Is that correct, Adam? Yes. Alright. Thank you for that information. OK. Let me just quickly log into a portal and check any notes in your order. Do you still have the return tracking from the Courier company when you return the item? Not sure. Is it the 74391? That's actually the return authorization from codes and gowns. When you return the item to the Courier company for shipping, they should have provided you with the return tracking. Do you still have that it's actually printed in the upper right part of the receipt. OK, I'll probably have to dig it up. OK, I imagine I have it somewhere, but. It might take some time to look for that. Oh, I see. Anyway, I tried to search for your name and nothing is coming up. Can I ask for the order under your name originally? Yeah, yeah. It's under my name, so it's not under Andy or something. It's Adam. Yeah, exactly. Thank you. Now what's the phone number that you put in the order before? OK, probably it's 411-345-0377. Thank you. Just to make sure that's 411-345-0377, is that correct, 00377, OK. And what's the e-mail address that you gave when you fill out the order form? OK, that should be Adam. Underscore.wilson@mailfence.com thank you. So again, it's Adam. Underscore.wilson@mailfence.com is that correct? Yes, it is. Thank you so, Adam. Adam_wilson@mailfence.com OK, thank you. Now I just want to make sure that I have the correct details. Please hold on for a moment while I check on the details here in my end, OK, sure, no problem. All right. OK. Thank you for patiently waiting, Adam. No, actually or I can actually see here that you have called to inform us that you'd like to return the item on the 15th of November. Is that correct? Yes. How did you return the item to the Courier company on the same day that you called? Probably close to it. I'm not really sure if it's on the same day though, but probably just close to that day. I understand. However, upon checking the date that you actually called in for the return, it's already beyond the time frame that we ask for refunds. So what we'll do is I'll go ahead and forward this information to our corporate office. And I'll have them check and update you directly about the refund, so please expect an e-mail within two to four business days. Is that OK with you two to four business days? Yes, I'm no worries. I'll, I will send it to to them right now. Ohh, really. OK. Alright. Alright. At first I thought that it will probably be like three to five weeks to process. Oh no, no, no, don't don't worry Adam, it's only two to four business days. So you already checked your account and nothing has been credited yet and the card ending in 753, is that right? Oh, nothing yet. OK, I understand and I'll go ahead and. Forward them to forward in the details that I have here. So I'll send the e-mail to adam_wilson@mailfence.com. Correct. Yes, that's right. All right. Thank you so much for that information. Adam, I will be forwarding this over to our corporate office now. And thank you again for calling coach and gowns. Is there anything else I can help you with today? Ohh, thank you. You're welcome and my pleasure. Have a nice day. Bye. Alright. Thank you.